Listening: An important factor in web designMarch 29th, 2022

BLOG POST Listening- An important factor in web design webI had an unusual call last week from a potential client. She was totally flustered as she had been looking for an estimate for several months for a project.  The problem she was running into was that everyone was trying to oversell her and upsell on their services. But, no one was LISTENING to her.

So before even hearing what she wanted to do, they were spouting how they’ll help her with SEO and how they’ll help her with XY & Z and why they’re the best in the world, Blah, blah, blah.

The problem:

They just wouldn’t listen. She wanted to get this site built with the features she wanted and then she would talk about next steps and ongoing support.

Now don’t get me wrong, when I build a site for someone I am considering SEO along the way. That is a must to succeed in doing well with your website search engine rankings.  But first you need to actually get the requirements to build the site. To do this you have to listen, not talk, just listen!

Unfortunately in 2022, listening is not a skill that many companies seem to have.  They are about telling you what they do and why they’re the best.  But in a service company, you need to hear what the potential client is trying to achieve. You can’t jump the gun until you actually know what the goals are for the client.

 

“Most of the successful people I’ve known are the ones who do more listening than talking.”
― Bernard M. Baruch

 

Our Approach

For me, my approach is quite simple. I have always been a fan of the Bernard Baruch quote above.  Before I do anything, I listen to what the person in front of me is trying to get done. Once I know that I can formulate a plan to build the website and also come up with a hosting and maintenance plan that will be able to fulfill all of my clients needs and wishes.  The result is that the client not only has a website that they like and which works for them, they also end up with a support plan that they can afford and which allows them to get done everything they need in order for their business to succeed on the web. After over two decades in business, we know what works and what doesn’t.

In closing:

Listen, no company is right for every single client. But if you listen to what your potential client is trying to achieve, then you two can understand and sometimes figure out that this is (or isn’t) a project that will work for you or for the client. I would rather tell someone that I am not right for a specific project rather than just take it on and earn a few extra dollars. In the long run that person will be happier with you and who knows, it might lead to a new project down the road or even a referral from someone that you can help.

Need Help?

Contact us we are here to listen and can help you with any project.


 

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Posted in Barry Roos

Five Things A Website Must Have in 2022February 24th, 2022

BLOG POST Five Things A Website Must Have in 2022 webBuilding a website can be a complex process.  I always tell my clients that there are five things a website must have to succeed.

  • Number One: Mobile Friendly design

    While it seems like a no-brainer, there are still many websites out there that are not mobile friendly, despite the fact that over 50% of the people coming to your site are on cell phones and smaller devices.  Chances are, if you built a site several years ago before the technology had advanced to the point where making a responsive design was possible, your website probably does not display well on mobile devices. In the early days, we would build a separate site for Mobile, so at least people could see most of your content.  With the advent of responsive design, we no longer need to do that and our website should display well on all devices, desktops, mobile phone, pads, etc.

    Pro Tip: Even if you are using a responsive theme, you still need to review all your pages as some need to be tweaked to be truly mobile friendly.

  • Number Two: clear call to action

    Getting people to your website is not enough, you want people to act.  So if you’re an e-commerce site, you want people to buy things. If you are a service business, you want people to contact you and use your services.  If you are a nonprofit, you want donations. So it is also very important to have a call to action, this may be just a button where people are sent where you want them to go.  You shouldn’t have to hunt for this call to action, it should be front and center on your website and in many cases available on every page.  With nonprofits as an example, you should have a donate button somewhere on most pages (and of course in your main menu).

    Pro Tip: if you are using WordPress, most page builders have a built-in element for call to actions.  They typically have a nice colored background which that draws people’s attention and a button.  These work very well.

  • Number Three: Clear navigation with limited submenus

    If you want to succeed, people should be able to find what they’re looking for very quickly. The way you do this is by having a simple, clear navigation menu.  And, unless your website contains thousands of pages, it is always a good idea to have all your pages available within a couple of clicks.  I have sat in on many test sessions, and the further levels down pages are, the fewer people will visit them.

    Pro Tip: your navigation is one of the most important factors of your website, so keep it simple and clear.  I was recently on a site where they had some of their key pages in the footer, not at the top of the page. People don’t have time to go looking for the content they want.  So make sure your essential pages are in the menu at the top of your page.

  • Number Four: Content

    If you want your website to succeed, you need to get have solid content.   Also, you should be adding to your site as often as possible.  Many people come to me with questions about their search engine rankings.  At RooSites we focus on white hat techniques.↗️ We make sure that all our clients understand that content is king.   As an example, say you were looking for information about a widget.  If my site has three pages of solid information about the widget, but my competition has over 50 pages of solid information, who should rank higher?  Common sense, right?  So invest in solid content.  Also set up a schedule so that you make this part of your daily life at work.

    Pro Tip: One of the most important things you can do is being consistent with your content posting.  Decide how frequently you want to post and put it on your calendar as a meeting.  That way it will be blocked off time for working on content and not an afterthought.   We all know we should be spending more time developing content, but it’s one of those things that ends up being pushed to the back of the list of to-do items. As a repeating meeting, you will hopefully stick to the schedule.

  • Number Five: SEO but not overdone!

    Listen, we all want to rank highly in Google and other search engines. So it is very important to employ search engine optimization techniques.  However, what I have found recently is people go overboard and are designing more for search engines than they are for real people.  If you get people to your website and then the content doesn’t read well or is over optimized, you probably won’t convert those visitors to customers.  So yes, think about SEO, but don’t let it be the only driving force behind your website content.

    Pro Tip: with WordPress, there are a lot of good SEO plug-ins designed to help you avoid keyword stuffing and other no-nos.   You should follow the guidelines of your plug-in, but don’t let it rule everything you do.  The quality of your content is critical, don’t lose sight of that to try to somehow trick search engines into a better ranking.

Bottom line: there are so many things to pay attention to when building a website. These are just five of the crucial elements necessary to succeed, but they are certainly not the only things to pay attention to.  I always tell people to try to think of their website as a brick and mortar store.  If you went into a store that you hadn’t been to in a while and all the inventory was exactly the same, chances are you shop elsewhere.  Think of your website in the same terms, you want to give people a reason to come back to your website again and again and hopefully either purchase what you’re selling or to engage your services.

If you have any questions, about website design, development, SEO or anything at all involving your website, please don’t hesitate to contact us. We are here to help!

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