When you are in a service business like managing websites, it is inevitable that once in a while you will lose a client. We understand this, and are proud at our retention rate which is in the very high 90% range. The thing people should remember is to be very careful when starting with a new provider, as the grass is always greener on the other side of the fence. But then you get there and the grass is burned out and looks like crap.
I recently had this happen. I had a client for a while and built them a custom site which was built 100% to the specifications of their designer. Fast forward a couple years and they left, unhappy with of all things the design (which came from them). Their other complaint had to do with the content. Funny, the content came directly from their marketing people. So the two reasons they left had nothing whatsoever to do with us.
Now, in their defense they were probably told by some quick talking salesman that he could achieve everything they didn’t like about their old website. Sure enough, I checked it out and not only did they not fulfill any of the things they thought were missing from our site, the site was built with a cheap e-commerce product and lousy looking theme. They basically went from the e-commerce pinnacle used by Nike and other world-class companies to the cheapo e-commerce platform chosen by Joe’s Hemp Jewelry Stand. No one in the world could possibly look at this website and say “wow that’s much better”.
So they went from a custom designed very cool site to quite frankly something that makes you want to quickly go elsewhere.
Now, I am a big enough developer to realize that there are times where somebody builds a better site than I may have. It has happened once or twice. LOL. I also have to say, there are times where personality wise you just don’t click with someone. And they will find any excuse to go elsewhere. My approach is to just wish them the best, and send them on their way. Nine out of 10 times they will come back as they realize not only is the site inferior, the service they are receiving doesn’t come close to matching what we gave them. We answer every support ticket on the same day. No one else in the industry comes close. This people find out very quickly when they’re waiting two weeks on a minor text change.
Bottom line: When you are thinking of leaving, make sure the company you are going to provide you with an ARL. This is an approved requirements list that they need to approve and deliver on. So they don’t come back and say “oh we can’t do that”. “Oh, that’s extra”. “Sorry that will take another three months”. Etc. etc.
Your Thoughts? Let me know your thoughts on the subject. Either fill out the comment form below, or contact us.
I went for a walk the other day and went by a few houses for sale. Some of them even had URLs on their signs. But none had a simple QR code. Someone driving by could just click on it go right to the webpage and learn more about the property. I figured maybe this was just an anomaly, but over the last week I’ve been driving around and I did not see a single QR code on any signs.
Let me take a step back. For those of you who are not aware of what a QR code is, I will explain. QR codes are Quick Response codes. These are barcodes, that can be read by free apps on your smartphone. The barcode example on this page takes you to my website. They can send someone to a website, and perform many more functions. Here is a list of the functions a QR code can do.
Google Maps Location
App Store Download
Digital Business Card
Wifi Login (Android Only)
Paypal Buy Now Link
So why would a real estate company not put a QR code on their signs? I can’t really answer that, truthfully it boggles the mind. My guess is when real estate markets are strong, they get a bit lazy. The problem is this isn’t hard, you generate a code in seconds. You can go to free sites like: http://www.qrstuff.com/ or http://www.qr-code-generator.com/.
In business, there are few things that are free. So when something free and beneficial comes your way, take advantage of it. And this just doesn’t apply to Realtors. Here are some examples:
I put a barcode on my business cards. I know other people that link to a vCard so somebody not only gets their cards, but they automatically add this person to their address book. That is a valuable commodity. With a business card you keep them for a while and typically throw them away. But if you’ve added that person to your address book chances are it’s going stay there for a while.
Are you a business that sends snail mail or hands out paper flyers? Then consider this: You can send somebody your flyer with the picture and all the information about your product and then have a barcode which takes them to PayPal to buy your product (see image).
Do you do email marketing? Say you are having a sale. Use a barcode with a google map. They can then take their phone and grab map and navigate to your sale.
Bottom Line: Real Estate companies absolutely need to use QR codes on signs and marketing collateral. But your business, no matter what it is, can benefit as well. If you have any questions, you can always contact us for assistance.