I was driving back from New York last week after a business meeting. I try to blog every week, but like you it’s hard to find the time some weeks. But as I tell my clients content is king, and consistent posting will improve your search rankings.
And then I thought, why not use Siri to write my blog? (Now I don’t advocate this without a hands-free device, be safe of course).
Siri is not perfect, but it is a great tool for writing. In a few minutes you can write your blog post. When you get home or back to the office, go through your notes and correct the places that Siri didn’t quite understand you.
Driving for the most part is wasted time and most of us have Bluetooth headsets attached to our ears. So instead of being bored, be productive and use Siri to write your next blog.
While we have been lauded for great website support, I really think it comes down to 5 simple rules I follow. (…and so should your website management company)
Answer all support requests the same day. Respond back to your clients quickly. Waiting days and weeks is unacceptable. Even if a request will take days to complete, let clients know you are on the job.
Use a ticketing system. Support tickets that are opened automatically when a customer emails a certain address are best. Then clients can track progress.
Test and backup. No matter how simple a change is, make sure you check your work. And if a change is major, take a full backup first. you will save you and your clients agita down the road.
Ask questions: If you don’t 100% understand what your client is asking for, ask questions. Your work will be more accurate and you will avoid re-work.
Let a client know you are done. (or close the ticket with a note) You would think this would be a no-brainer, but I have heard of companies that will make a change and not even let the client know.
While it is true that we close 99% of requests the same day, this isn’t possible for every company. But every rule I mentioned and follow is doable for every company. If your website management company doesn’t follow these simple rules, contact RooSites today.
