While sports fans relish the Superbowl for the love of the sport, a large segment of the population likes to watch for commercials and halftime shows. With a huge worldwide audience, advertisers line up spend millions for 30 second spots. You can learn from advertisers hits, as well as their many misses.
I have been thinking about this since Seattle crushed Denver. Here is my take on this year’s commercials. I discuss four companies that scored big and one that fell woefully short.
Budweiser – Once again they hit a homerun with the commercial featuring the golden retriever puppy and his friendship with the Clydesdale. They also scored with hero’s welcome. Both left you with a good feeling about the brand and tugged at the heart strings. What you can take away: Having people feel good about your brand is important especially with customer retention. Companies like Bud don’t need brand recognition, as they have that. Before you try something on your website, be sure to think about it from your customer’s perspective. Will this portray us in a positive light?
Audi – this made me laugh out loud. Doberhuahua was hit. Humor either works or it doesn’t. Audi scored big time. Hey, its the first time Sarah McLachlan spot about animals didn’t make me cry. Brilliant! What you can take away: Getting people’s attention is so important. Audi did that by using humor and at the end they tell you the message, “Compromise Scares us too” & “Luxury without compromise”. For your website project consider not taking yourself too seriously. Use humor where possible. BUT test what you are doing, comedy is tough to pull off. But if done right it can be effective at grabbing people’s attention.
Coca-Cola – like Bud, they don’t need brand recognition, but they need people to feel good about the brand. After all soft drinks are not exactly popular among health conscious viewers. But their commercial sure made you feel good, patriotic. What you can take away: Similar to number 1, having people feel good about your brand is important, and this is so true on web projects where people can disappear in a click…
Doritos – Once again they were right on with a hysterical new ads, Cowboy Kid & Time Machine. They have gotten to the point that when you think nacho chips, no one else even comes to mind. What you can take away: Stick with what works. Doritos has year after year scored with great commercials and their brand recognition is stronger than ever. if you are hitting on all cylinders with your website, don’t get away from what is working. Newer ideas aren’t always better. If it ain’t broke, don’t fix it!
GEICO – They used a recycled commercial. Nothing new. Boring, and surprising for a company whose marketing has gotten them to where they are today. What you can take away: If you are having a big event go new, use imagination. Not the same old same old. If you are launching anew website, make sure it is fresh, up to date and rocking from a design and content standpoint.
Bottom Line: There were other hits and misses, but mainly a bore-fest. Shockingly a bunch of companies used ads that were weeks old. Seems a poor media spend at 3 mil for 30 seconds. In the past we saw much more originality.
Fortunately, you can learn from their mistakes without writing a huge check. It is funny, at RooSites I spend quite a bit of time talking people out of overspending on ideas I know won’t be profitable. Though in the short term that probably doesn’t sound like a good business strategy, in the long term it pays dividends as clients stay with us longer. In 2013 for instance we had a 99% client retention rate.
It amazes me how companies send you a monthly email showing you how little interest there is in their sites. You get these from business websites like Manta and review sites like Yelp. Then they try to get you to spend money on ads on their sites to get more attention. I don’t know about you, but I am not spending hard earned money on ads for companies who tell me I get little or no traffic on my profile.
Here is my advice to companies sending these statistics review emails. Change your strategy to only send statistic reviews when people have had action on their profiles. This doesn’t mean you can’t send out other emails of interest. Manta for instance sends out some valuable tips. If you asked those companies if they think sending emails that make them look bad is a good idea they would look at you like you have two heads. Yet, this is what they do, again and again.
Bottom Line: When you are trying to build your brand, sending emails to users is not a bad idea. However, sending emails that tell people you are basically irrelevant, is not smart.
