Tag: Tampa FL Web Design

5 Rules for Better Website SupportOctober 26th, 2013

While we have been lauded for great website support, I really think it comes down to 5 simple rules I follow. (…and so should your website management company)

1. Answer all support requests the same day. Respond back to your clients quickly. Waiting days and weeks is unacceptable. Even if a request will take days to complete, let clients know you are on the job.
2. Use a ticketing system. Support tickets that are opened automatically when a customer emails a certain address are best. Then clients can track progress.
3. Test and backup. No matter how simple a change is, make sure you check your work. And if a change is major, take a full backup first. you will save you and your clients agita down the road.
4. Ask questions: If you don’t 100% understand what your client is asking for, ask questions. Your work will be more accurate and you will avoid re-work.
5. Let a client know you are done. (or close the ticket with a note) You would think this would be a no-brainer, but I have heard of companies that will make a change and not even let the client know.

While it is true that we close 99% of requests the same day, this isn’t possible for every company. But every rule I mentioned and follow is doable for every company.   If your website management company doesn’t follow these simple rules, contact RooSites today.

 

Welcome to new clientsOctober 19th, 2013

RooSites welcomes new clients:

• Off The Wall Gallery: (Houston, Texas)
• Brain Research Laboratories: (Newton, MA)
• General Safety Services Corporation (Canton, MA)

 
We appreciate your business!