Drive Through Menus & Navigation BarsDecember 5th, 2015

User Experience Design From Fast Food Drive Through Menus? You Bet!

Drive Through Menus & Navigation BarsThe other day I pulled into a Dunkin’ Donuts Drive through lane. There it hit me. Voila, the menu was clear concise and I could immediately could find what I was looking for. I thought about it, and this is very similar to my goal when I build a navigation menu for people’s websites. Think about it, when you go to drive-through window they do a very good job of putting the things they want you to see (and order) front and center. These may be value deals and different things like that. Easy to order, and my guess is profitable for the franchise.

The reason this came into my mind was I had taken over managing the website for a company a while back. They had one of these wacky menus as I like to call them. It spanned the width of the page and had 50 sections. It took me five minutes just to find where their contact page link was! To me this is the exact opposite of what UX design [Definition] is all about. Now I have to admit, it did look pretty cool, you had pictures, different sections, separators and all kinds of cool and funky things. But what a mess from a user experience standpoint. I explained to my client, which I have preached since 1996 is to have a simple clear menu. Everything on your site should be a couple of clicks in, unless you are a big big company with thousands and thousands of webpages.

I look at it like this, the main menu buttons themselves are kind of like fast food restaurants’ value meals. These are the main sections of your website and the most important. These are your bread and butter, these are what you need people to click on to see your most valuable content.  Under those, you can have various subsections of your website. But don’t go crazy. I hate when you mouse over a link and then you see another level of links and then you mouse over that and you see another level. (I am tired just writing about it) To me this gets away from good design practices. I’m not saying it’s never necessary, but my feeling is you should avoid those third and fourth level menus if at all possible.

Mobile Menus:

Now that about 50% of your visitors are looking at your site on mobile, the simplification of menus has taken precedence in our user interface designs. You want to make sure that mobile menus are so simple and you’re not seeing 30 or 40 links.

Bottom Line:

Use the KISS principle when planning menus. Keep It Simple……