For example my tagline is “World class websites, Best in class support”. I feel that we are building high quality websites and we offer the best support in the industry. So yes, I am living my tagline (as all companies should strive to do).
In terms of support, we are certainly unrivaled in the small business website management world. If possible I close support requests on the same day. And I ALWAYS respond quickly. This kind of service is quite rare, and with most providers it can be as much is two weeks to get a simple thing done. Unacceptable.
But words are just that, here is an example:
I unexpectedly had to go to a funeral in Manhattan on Monday. Now most people would just blow off the day and not even look at email or worry about clients. Now I have priorities just like you and certainly family is first. But here is how I handled the situation: I put on my out of office reply and instructed my clients to open a support ticket which I would answer as soon as possible. Well, sure enough I returned home and found five support tickets waiting for me. Now I certainly could put them off until the next day, but instead I worked ’till midnight and got everything done. My clients would’ve certainly understood if I took a day or two or even more to get their requests done. But for me, as I said it is about living my tagline. You can’t just say you offer industry best support, you have to actually do the job. And this is something you have to prove everyday.
If your current provider does not giving this type of service, then please contact me.
Yelp uses filters to try to combat fake reviews, both positive and negative. Great idea in theory, but not in practice. They filter out so many real positive reviews, that it invalidates the website as a true review site.
Case in point: I reviewed two sites.
I wrote to Yelp, as I didn’t want to let this go. These businesses deserved good reviews. I received a form letter.
Thanks for contacting us with your concerns. We use automated filtering software to showcase the most helpful and reliable reviews among the millions that are submitted to the site, but even some legitimate reviews don’t make the cut. It sounds like that might be the case here. We do not have the ability to restore filtered reviews. Keep in mind, however, that the review filter applies the same rules to every business and continually revisits each review to reevaluate its determination. -The Yelp Support Team
Terrible answer. They are hurting businesses by filtering real positive reviews. Then there are some negative ones which are obviously fake and they slip by. The algorithm is way off. What is worse is you have companies offering to get you positive reviews and help manage your reputation online. These seem to violate the spirit of Yelp, but again they slip through.
Yelp is a website that could be great. But they need to figure out the filters if it is to survive. Perhaps make people validate their review, having to give names, addresses and phone numbers. (not to be shown, just so that people will think twice giving fake, or worse slanderous reviews)
I still think you are better off spending your time with testimonials on your own site. Even Yelp’s canned emails to businesses who ask for reviews to be unfiltered, say the same thing:
If there are certain customer reviews that you want to showcase, feel free to ask your customers if you can add their testimonials to your own website.
So don’t stress over Yelp. As a business owner, log on and answer critics, being as helpful and friendly as possible. People will see a bad review every once in a while as normal, and that if the majority are good, you will be fine. Remember: Unfortunately people are quick to rip you for an off day, but not always as vehement to write positive reviews. This is just human nature and not just related to Yelp.
Closing Thoughts: Hopefully Yelp will eventually get the filters right and your glowing reviews will be front and center. Until then, fight the good fight, answer bad reviews, and encourage clients/customers to send you testimonials for your own website.
