Seems pretty elementary right? You should respond to all emails and form requests and you should do it very quickly. As a rule I try to answer every email the same day. But you would be shocked at how many companies actually ignore emails and form requests. Remarkable, right?
I can’t tell you how many times people come to me trying to increase their business. Almost always, I give them the same advice. If you want to do business via the web or social media you have to be responsive. People write you because they don’t have time for a call or just want to get a quick quote or perhaps an answer to a question. If you ignore your email and form requests, you’re basically kissing business goodbye.
So here is a good rule of thumb. Try and respond to all emails and form requests very same day. And, it doesn’t mean you have to solve their issue or even complete their request (if they’re current customer). But it just means you’re saying “hey I hear you, I am here and I’m on this for you.
A large percentage of business RooSites has gained over the years is due to our response time. People are shocked how quickly we respond to questions. Clients are amazed we turn around requests the same day on most occasions. This of course should be the norm, not the anomaly. Customer Service pays dividends, plain and simple.