eCommerce site blunderApril 4th, 2016

eCommerce-blunderI was reading a business article and on the side, an ad caught my eye. It was for an electronic device that looked quite handy and unique. So as most marketeers would like, I clicked on it and went to the website. Well much to my chagrin, you have to give your email address in order to get on this site. So, I thought to myself, let me get this straight you will not let me get into your website to give you money without my email address. Kind of foolish, as I have to give my email address at checkout time anyway. So it got me to thinking, what is the number one complaint about e-commerce sites? Simple, making the process harder than it has to be. We have long ago discovered that you need to have things like one page checkout. Having to go through multiple pages in order to checkout is a no-no, and people will abandon their orders.

So again I come back to the site I mentioned (I will not mention their name), they won’t even let me into their site. This email box slaps me in the face and basically says to me “give me your email address, I’m going to spam you otherwise we don’t want your business“. Wow, unbelievable. In this day and age where companies are fighting for the almighty dollar, this company has the nerve to require you to give your email address before even seeing their offerings. They want you to join, so they can market to you, an ill-conceived premise. After all, I can go to Amazon who has over 200 million products available.

Whatever this eCommerce company was paying for the ads I clicked on, they just threw away the money. While the product was unique they are not the only one selling it. I went to Google to search on the product and found it available on many websites. Amazon as I suspected had the item, I can purchase with one click and it’ll be at my house in two days as I have Amazon Prime.

Lesson learned: trying to be a little too cute in making people give you their email before they even see your site is a sure way to lose business and eventually put yourself out of business. Amazon has a loyal following as they realized early on, how to please customers. People will actually even pay a bit more sometimes as they know they’ll get their items in a couple of days and if they have any issues Amazon will take care of it.

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