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3 lessons learned from my new mattressMay 21st, 2013

Strange right? You never think you could actually learn something from a new mattress purchase. My experience this past week has led me to some new thoughts on the subject.

1. Wear – No matter how good the mattresses you buy is, at a certain point it wears out and is no longer comfortable.  Same with your website. After a while it just loses what made it so appealing when it was first designed and you need a new one.
2. Warranty – My particular mattress had a warranty. So it was replaced free. This is actually the 2^nd time the store replaced it. My point here is about customer service. The store really stood by its products and as a result we remain loyal and just spent thousands on new furniture there. We compare this to our web support, which I consider the best anywhere in the world. This above anything else results in referrals.
3. Models – when it comes to mattresses there are so many different models, so hard to compare.  We happened to choose one over the other as both felt the same although one was $400 more and the salesman really couldn’t come up with much to say. As far as websites go there is a similar thing going on. People don’t always realize when they are asking for a price they need to compare apples to apples.
    
   For instance – A potential client came to me and wanted me to build him a site similar to another I had build. A pretty large site, and a content management system.  The client thought my price was high as someone quoted him much lower.  Well it turns out the site was quoted for was half the size, and no content management system.

So, lets recap: At some point your website will “wear out”, good customer service reaps benefits, and always remember when you get a quote on a website to make sure the quote includes all your requirements.

If you have any questions or would like a quote, contact me today.