I just got back from a cruise, and I have some thoughts on the industry and how it relates to customer service for small businesses. I know, I get a million comments on how I relate everything to my website business. I am guilty as charged, hey it is what I know.
But hear me out, a lot of things that make a cruise line successful (or not successful as the case may be) are what can make a small business succeed.
Bottom line: Cruise lines, like any successful business have learned their lessons over the years and know what works. The first cruise was in the year 1900, so they have quite a bit of experience to draw from. From that experience, you can take these lessons and improve the way you conduct business.